LEAN IT Foundation

Lean is about making the organization more efficient and about continually improving the value delivered by IT organizations to their customers while reducing the waste in the process.

The Lean principles provide a specific way of thinking and doing. They apply to every business and every process. It is not a short term cost reduction program, but the way a company operates. The result: new processes that need less space, less capital, and less time to make products and services at less costs and with fewer defects.

Companies can capitalize on the human effort and intelligence of their staff and are able to respond to changing customer desires with high variety, high quality, and fast throughput times.

Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. IT organizations are helped to develop a continuous improvement mind-set, through understanding customer value. What are the processes that deliver this value? How to manage performance? What is the required attitude and behavior of employees?

Course outline

Day 1

  • Introduction: why LEAN IT?
  • Customer: what is value?
  • Process: how to provide value?
  • Performance: when is it good enough?

Day 2

  • Organization: how to organize for LEAN IT?
  • Behavior & Attitude: what are the people aspects?
  • Problem Solving / Kaizen: how to improve?
  • Exam preparation